A little preparation can help your care team understand your needs more quickly and make your visit easier. What you need may vary by service, but the following checklist is a useful place to start.

Bring the essentials

  • Identification and your hospital card, if you already have one.
  • Your insurance card, employer letter or authorisation details where applicable.
  • Referral letters, previous test results, discharge summaries or relevant scan images.
  • A current list of medicines, supplements and known allergies.
  • Any clinic-specific items or preparation instructions you were given.

Confirm specialist schedules

General and emergency care is available around the clock, while specialist clinics may operate by schedule or appointment. Call reception before travelling to confirm that the appropriate clinician is available and ask whether your visit requires preparation.

Arrive with useful information

Think about when symptoms began, what makes them better or worse, previous treatment and any important medical or family history. For a child or someone who needs support, bring a parent, guardian or trusted caregiver who can help communicate and remember instructions.

Insurance and payment

Insurance coverage depends on the plan and requested service. Confirm eligibility and any required authorisation with both your insurer and the hospital. Ask reception about payment arrangements for services outside your cover.

Know when not to wait

For severe pain, difficulty breathing, heavy bleeding, loss of consciousness, a serious injury or rapidly worsening symptoms, seek emergency assessment immediately. Call +256 705 555 117 for urgent guidance or ambulance support.

Medical note

This article provides general information only. For advice about your health, arrange a clinical consultation. For severe or rapidly worsening symptoms, seek urgent care.